About

Twinky Chai is a Managing Director of Hong Kong, Macau & Taiwan(HMT) based in Hong Kong. She has been working in the elevator industry for over 15 years and has been apart of many iconic projects that have changed the skyline and development in the Northern California Bay Area and HMT. She joined Otis Elevator Company in 2007 in the United States as a part of a Rotational Program and has since held several functional and general management positions in the United States including New Equipment & Modernization Operations Manager in San Francisco, General Manager of San Jose, and Regional General Manager of Northern California.

Twinky’s strength has been her continued customer focus and her relationships with developers and service customers. She enjoys the upfront collaboration when working on development projects. Because she is an active listener and spends time to understand customer pain points, it helps her identify potential problems and create solutions that benefits all parties. Her team has enjoyed working with her due to her “can do spirit” and willingness to tackle problems together. Her operational background and time in the field has allowed her to understand how to tackle some local challenges when rolling out new initiatives.

In her spare time, she enjoys traveling across the country, diving, playing golf and spending time with friends and family. Her favorite place to visit continue to be Sunshine Cost which is close to Vancouver Canada. The place holds special meaning to her as she spent many summers there fishing with her family. While traveling was restricted in the past several years, she looks to do some revenge travel in 2023.

Twinky holds a Bachelor’s Degree in Economics and Computer Science from the University of California and a Master of Business Administration from Purdue University Krannert School of Management.

Twinky Chai is a Managing Director of Hong Kong, Macau & Taiwan(HMT) based in Hong Kong. She has been working in the elevator industry for over 15 years and has been apart of many iconic projects that have changed the skyline and development in the Northern California Bay Area and HMT. She joined Otis Elevator Company in 2007 in the United States as a part of a Rotational Program and has since held several functional and general management positions in the United States including New Equipment & Modernization Operations Manager in San Francisco, General Manager of San Jose, and Regional General Manager of Northern California.

Twinky’s strength has been her continued customer focus and her relationships with developers and service customers. She enjoys the upfront collaboration when working on development projects. Because she is an active listener and spends time to understand customer…

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