As Executive Managing Director of Operations for the Asset Services Division of CBRE, Jim Bilger ensures global operational excellence and consistency. Overseeing a team of over 65 business operations individuals, Jim is directly responsible for the division’s operations as they relate to Global Standards, Learning and Development, Standards and Foundations, Environments for Excellence and New Hire training.
Jim introduced the Asset Service’s cultural customer service program – The CBRE Standards of Excellence – in 1999 and has maintained the education and support of the program since then.
In 2011, Jim embarked on the globalization of the business operations platform for the Asset Services division throughout the world, helping bring the company to a world-class service level in each of the markets within the US, EMEA, APAC and LATAM. He serves on the Asset Services Global Executive…